Returns & Refunds

Return eligibility is product-specific and will be stated on the product page or order communication. Unless a product page states otherwise, request a return within the applicable supplier return window, with the item unused, unwashed, undamaged and in original packaging.

• Report transit damage or a wrong item within 48 hours of delivery with clear photos/video of the unopened package and product.
• Hygiene-sensitive, personalised, perishable, digital and final-sale products may be excluded where disclosed before purchase.
• After inspection, approved refunds are issued to the original prepaid method. COD refunds require valid bank/UPI details.
• If a replacement is approved, availability and delivery timing depend on the fulfilment partner.
• Any return-shipping deduction will be made only where lawful and clearly disclosed.

To start a request: support@opalmart.in or WhatsApp +918100247092. Return address: 188/a/15 Manicktalla Main Road, Parvati Annexe Residency, Kolkata 700054, West Bengal, India.